Responsibilities

The Service Delivery Consultant supports IT operations, networks, systems, applications, and ATM activities for the Overseas Military Banking Program (OMBP). The Consultant is primarily responsible for all locations in Okinawa and mainland Japan, but may be relied upon to provide support to other geographic areas as required by leadership. The position reports directly to the Senior Services Delivery Manager for Global Technology and Information Security, with matrix reporting to the Global ATM Manager and the Consumer Market Manager.

The position is responsible for ongoing maintenance and problem resolution of networks, ATM issues, system hardware and critical software applications. The Consultant actively manages assigned service tickets, ensuring accurate and timely escalation or resolution. The Service Delivery Consultant executes hardware and software replacements, upgrades, and maintenance across end‑user devices, ATM systems, and network/server infrastructure. All activities are carried out in accordance with OMBP refresh schedules and ad hoc directives. The role serves as a key interface between the Bank and external technical resources. The Consultant participates in capital budgeting for systems requirements and recommends new equipment, software and/or system improvements. This position leads the local resolution and escalation process for complex problems requiring in‑depth evaluation and sound judgment.

Responsibilities include technical planning, logistics, and implementation of changes to achieve targeted schedules. The Consultant oversees multiple technical project engagements with diverse applications and requirements. A strong understanding of risk, service resiliency, and the business impact of IT and ATM operations is essential.

The Service Delivery Consultant must be able to work independently and in team settings across various locations. Time management, communication, and adherence to deadlines are critical. The Consultant must be available to associates and vendors throughout the workday/week and may be contacted before or after business hours for urgent needs. The role requires participation in meetings and calls that accommodate global time zones, which may include early‑morning or late‑evening sessions to align with teams in other regions. Leadership may assign additional responsibilities as necessary.