Plan, direct, coordinate, and control the day-to-day retail operations of a commissary store.
Act as department manager (produce/meat/grocery). Serves as facility Sanitation Coordinator, Safety Manager and/or Security Manager. Conducts periodic inspections for compliance with sanitation, safety, and security requirements. Plan, direct, coordinate and control the diverse day-to-day commissary department operation. Analyze a variety of management reports and implements technology to determine/improve the efficiency of operations and initiate action(s) to correct deficiencies. Supervise department managers engaged in the operation of the store. Provide guidance and training to subordinates in the execution of the inventory requirements and help with reducing shrinkage/waste. Provide guidance and training to subordinates in the execution of the display program. Resolve employee and customer complaints. Assure item requisitions are made to maintain appropriate stock levels. Assure pricing of all department items is in compliance with applicable regulations. Ensure that all inventories are conducted timely and accurately as required.
Most of the work is performed in the store display area which is well lighted and maintained at a comfortable temperature. When working in the storage or receiving area, may be exposed to hot or cold weather, or damp and drafty conditions. May be exposed to differences in temperature when storing or obtaining items from chill or frozen storage rooms. There is a danger of minor injuries such as cuts, scrapes, bruises, and slipping on wet floors.
You must meet qualifications and requirements by the announcement closing date. Your resume (and/or transcript if necessary) must clearly show that you meet the qualifications (i.e., specialized experience and/or education requirements) for the grade level(s) for which you are applying.
Specialized experience is demonstrated knowledge of retail procurement and distribution methods; principles, procedures, and techniques of retail food merchandising and retail food store management, and developments in commercial retail food store items, equipment, and practices. Examples of creditable qualifying specialized experience include:
Benefits may include health insurance, retirement plan, paid leave, and other federal benefits. For more information, visit https://www.usajobs.gov/Help/working-in-government/benefits/
This USAJOBS application includes 44 questionnaire items, including 14 job-specific questions. We hide 30 standard eligibility, preference, essay, and administrative items from this preview.
Only skill, requirement, and job-specific application questions are shown here. Standard eligibility, preference, attestation, and administrative items are filtered out.
Are you able to frequently lift, push, pull, carry, or handle products weighing up to 40 pounds without assistance, and occasionally more than 40 pounds with assistance?
Are you able to perform duties involving prolonged standing, stooping, kneeling, bending, climbing and walking?
Select the response that best describes how you meet the required qualifications for this position. Creditable specialized experience for this position includes managing a commissary store, supermarket, or similar type of commercial retail food store; managing a department in a retail food store; planning, standardizing, or controlling operations in an assigned group of commercial retail food stores; developing, interpreting, or applying policies, procedures, and operating standards for use in a retail food store; providing technical advice on merchandising and operational matters pertaining to grocery, meats, and produce, as well as front end operations.
Identify training needs of employees.
Counsel employees on performance and conduct.
Establish and/or adjust duty schedules for a group of employees.
Establish and/or revise work methods and performance standards.
Complete formal performance appraisals on employees.
Explain work assignments and department procedures to employees.
Review stock and/or merchandise levels daily and follow up with the appropriate personnel to correct identified deficiencies.
A customer is complaining loudly at the produce section that all the fruit is bruised and inedible. They are causing a scene, and other customers are starting to stare. How should you respond?
A customer brings back a half-eaten loaf of bread, claiming it was stale. You know the bread was baked fresh this morning. What is the most customer-centric way to handle this?
A long-time employee is upset because a new hire is being trained on a more advanced system that the veteran employee has requested to learn multiple times. The long-time employee feels undervalued. What is the most appropriate action?
A cashier is consistently underperforming, with low accuracy and speed during checkout. What is the most appropriate first step for the supervisor to take?
This position is open to current federal employees (internal).
Apply online at USAJOBS by 11:59 PM EST on the closing date. Resume must not exceed two pages. Required documents include resume, SF-50 (for current/former federal employees), and transcripts (if using education to qualify).
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