Floor Leader
Assists management in overseeing front-of-house operations at Chili's Grill and Bar, ensuring quality service and resolving customer issues.
Assists the on-duty restaurant manager and the general manager in overseeing the operation of the front of the house (FOH) functions of Chili's Grill and Bar, with emphasis on ensuring smooth operation of greeting, seating, serving, and receiving payments from customers and ensuring quality and timeliness of service is within standards. Investigates and resolves food and beverage quality and service complaints. Keep management abreast of issues requiring supervisor attention. Reports progress, delays, or any other pertinent customer service issues to the shift manager. Completes all end-of-shift documentation and submits to the shift manager. Serves as a worker leader for hosts/hostesses, bussers, cashier-checkers, and To-Go staff and assists with the wait staff. Provides day-to-day guidance and work assignments. Relays instructions from the managerial staff for work assignments and other issues. Ensures work is started on time and sets the work pace. Ensures that work-site materials and tools are available. Ensures employees follow security, safety, and housekeeping duties and work is in compliance with Chili's standard methods and procedures. Tracks hours of work. Serves as first point of contact for employee disputes and attempts to resolve them informally. Refers those that cannot be resolved to senior management. Trains hosts/hostesses, cashier-checkers, and To-Go staff, ensuring training meets the Chili's standards and results in compliance with those standards and procedures outlined in the standards. Demonstrates work methods and provides work-related guidance and training. May be required to assist in general orientation and other training. Functions as senior host/hostess on duty during assigned shift, filling in and performing host/hostess duties as required, particularly for large groups and protocol scenarios. Ensures host/hostess station is maintained in a clean and orderly manner. Performs other related duties as assigned.
Requirements
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/29/2026. The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Okinawa, Japan. Legal US residents must possess a social security number and be citizens of a NATO country. Must be able to provide documentation proving residence status overseas.
Qualifying Experience:
- Must be a high school graduate or equivalent.
- Must be able to speak, read, write, and understand the English language to effectively communicate with guests and team members.
- Must possess demonstrated experience in public-facing roles requiring strong interpersonal skills, customer service, and conflict resolution.
- Must possess experience in food service cashier and host/hostess duties, demonstrating the ability to perform the duties of the position satisfactorily.
- Prior experience performing cashier-checker and host/hostess duties specifically within a Chili's Grill and Bar brand location is highly preferred as well as having a current or prior certification as an authorized Chili's In-House Trainer for FOH operational areas.
- Must have the ability to stand for prolonged periods of time.
- Must be able to occasionally lift objects weighing up to 30 pounds.
Benefits
Benefits information is available at https://myairforcelife.com/join-our-team.
Application Questionnaire Preview
This USAJOBS application includes 10 questionnaire items. We hide 10 standard eligibility, preference, essay, and administrative items from this preview.
Additional Info
Other Information
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities.
Area of Consideration: US Citizens and legal US residents in Okinawa, Japan. Legal US residents must possess a social security number and be citizens of a NATO country.
Conditions of Employment:
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
- All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
- Probationary period may be required.
- Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.
- Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date.
- Multiple positions may be filled from this announcement.
- Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
- LQA is not authorized.
- Post Allowance is authorized for Regular Full Time employment category.
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation.
Security Clearance: Not Required
Drug Test Required: False
Telework Eligible: False
Travel Required: None
Relocation: False
Series/Grade: NF-03
Agency: Pacific Air Forces
How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 06/29/2026. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant . To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .
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