Role Overview

The Banking Center Service Specialist (BCSS) is responsible for providing a positive customer experience that leads to improved satisfaction and meeting customers’ financial needs. The BCSS processes transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers’ needs and encouraging customers to expand their relationship with Community Bank.

Duties

Duties may include, but are not limited to the following:

• Develop rapport with customers and provide outstanding, personalized service.
• Listen carefully and connect with customers to understand their financial priorities and uncover products and solutions that will benefit them.
• Ensure customers are quickly connected to the appropriate teammate with the expertise to meet their needs.
• Build, develop, and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers.
• Accurately and efficiently process transactions such as customer deposits, check cashing, dual currency conversions, service ATMs, open and close accounts, and provide basic customer service.
• Assist customers with inquiries and/or problem resolution in a professional and composed manner.
• Inform and educate customers on self-service technologies.
• Follow established policies, procedures, and guidelines to protect both our customers and the Bank.
• May be required to work a flexible schedule, and regular reliable attendance is critical.